Support

Questions, problems or ideas? Write to us at support@feltydraw.com. We usually reply within a few business days.

It helps if you tell us your iPad model, iPadOS version and what happened.

How do I restore Felty+?

Felty+ stays with the Apple ID you bought it with. On a new iPad, or after reinstalling the app, open Settings in Felty and tap Restore Purchases. Make sure the device is signed in to the same Apple ID in the App Store.

If you sign in with Apple in Felty, your purchase also follows your account to your other devices.

How do I get a refund?

Payments are handled by Apple, so refunds go through Apple too. Request one at reportaproblem.apple.com. If a refund is granted, Felty+ is removed from your account.

How do I delete my account?

If you signed in with Apple, open Settings in Felty and tap Delete Account. Your account and your Sign in with Apple link are removed from our server right away. Your purchases stay with your Apple ID, and you can get them back later with Restore Purchases. Your coloring progress stays on your iPad until you delete the app.

If you never signed in with Apple, your guest account holds only a random identifier. Deleting the app removes it from your iPad. To have it removed from our server as well, email us.

How do I turn off personalized ads?

On your iPad, open Settings → Privacy & Security → Tracking and turn tracking off for Felty. In the EU, the UK and Switzerland you can also change your choice in Felty: Settings → Privacy Settings. Felty+ removes ads completely.

Where is my coloring progress?

Your progress is saved on your iPad only. It is not uploaded to our server, so it does not move to another device and is lost if you delete the app.